FREE SHIPPING IN THE USA
All orders in the USA totaling $49 or more qualify for FREE shipping.
HOW DO I GET FREE INTERNATIONAL SHIPPING?
Canada: if your order is above 200 USD you can select "FREE SHIPPING".
Mexico and the rest of the world: if your order is above 300 USD you can select "FREE SHIPPING".
The rest of the world: Please note, that you may be responsible to pay for the usual domestic import fees in your country once you receive the product from the USA.
UPS GROUND TRANSIT TIMES
This map is a general representation of UPS Ground transit times from our Philadelphia, PA location where items are shipped from.
For shipping, we use UPS and USPS.
Handling time 1-3 business days.
We have worldwide shipping. On the checkout page choose any International shipping (UPS or USPS) and you will see the shipping price.
We will not ship the order as a "gift" to try to avoid import charges, this would prevent us from insuring the shipment. We will declare the retail price of the items in your order.
We do accept returns for store credit or refund. We do have a strict policy for return time. If you have a problem with a product, please contact us within 14 business days of the delivery of your product. We document the delivery of all orders on your account and may not accept returns after 30 full calendar days. You are responsible for paying for the shipping and insurance to get the product back to us. However, should you return the product to us you must contact us by e-mail [email protected] or via website. Do not simply rely on e-mail as the spam filters sometimes catch e-mails and are occasionally unreliable.
In order to return skates or skating products please follow these guidelines:
Return and/or Refund:
The product must be in new, unused condition (were not used outdoor for example).
You must contact us within 14 business days for a return after you received the product. However, to return the product you have up to 30 calendar days.
We accept all reasons (for example, size doesn't fit).
You must ship the product back to us and provide a tracking number to us for proof of return.
If we made a mistake on the shipment, we will pay for the return shipping to us and send out the correct product ASAP. Please contact us to initiate this type of return.